Terms of Service Last updated:
January 6, 2026
These Terms of Service (“Terms”) govern your access to and use of gloura.io and the Services provided by Gloura (“Gloura”, “we”, “us”). By accessing or using the Services, you agree to these Terms.
This text is provided for general information and is not legal advice. Adapt it to your business model, pricing, trial terms and jurisdiction.
1) Definitions
“Services” means our website, AI consulting, automation services, AI agents, software tools, integrations and any related deliverables
“Customer” means the person or entity using the Services
“Customer Data” means data you or your users submit to the Services including leads, messages and content
2) Eligibility and authority
You must be legally able to enter into a contract. If you use the Services on behalf of a company, you confirm you have authority to bind that company to these Terms.
3) The Services
We provide AI consulting and implementation services which may include automation workflows, AI agents, websites, integrations, dashboards and related deliverables. The exact scope, timeline and pricing may be described in an order form, proposal, statement of work or invoice.We may update the Services from time to time and may add or remove features.
4) Accounts and access
If you create an account you agree to:
- Provide accurate informationKeep your login credentials secure
- Notify us promptly of unauthorized access
- You are responsible for activity that occurs under your account.
5) Customer responsibilities
You agree that you will:
- Use the Services in compliance with applicable laws and regulations
- Obtain all necessary rights, permissions and consents for Customer Data you provide or connect
- Ensure your use of call, SMS, email and messaging automations complies with marketing, telecom and privacy laws
- Not rely on the Services as professional advice (legal, medical, financial or other)
- You are responsible for reviewing outputs produced by AI and for decisions made based on those outputs.
6) Acceptable use
You must not:
- Use the Services for unlawful, harmful or abusive purposes
- Upload or transmit malware or attempt to disrupt the Services
- Attempt to access systems or data you are not authorized to access
- Reverse engineer, copy or exploit the Services except where permitted by law
- Use the Services to generate or distribute content that infringes intellectual property rights or violates privacy rights
- We may suspend or terminate access if we reasonably believe you violated these Terms.
7) Fees, billing and taxes
If you purchase paid Services you agree to pay the fees described in the applicable order form, invoice or agreement.
Unless stated otherwise:
- Fees are non-refundable
- Taxes (VAT or similar) may be added where required
- Late payments may result in suspension of Services
If you use a free trial, the trial scope and duration are defined in the offer you received. After the trial you may need to upgrade to continue using certain features.
8) Third-party services and integrations
The Services may integrate with third-party tools (CRMs, email providers, telephony, messaging platforms, analytics, payment processors). Your use of those third-party services is governed by their terms. Gloura is not responsible for third-party downtime, errors or policy changes.
9) Intellectual propertyOur IP:
Gloura and its licensors own the Services, software, templates and materials we provide including all intellectual property rights. You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription or engagement.
Customer Data: You retain ownership of Customer Data. You grant Gloura permission to process Customer Data to provide the Services.
Feedback: If you provide suggestions or feedback you grant Gloura the right to use it without restriction or compensation.
10) Deliverables and client materials
If your engagement includes deliverables (websites, automations, custom agents, prompts, dashboards) the ownership and license terms should be defined in your proposal or statement of work.If not specified, default is:You own your brand assets and content you provideWe retain ownership of our pre-existing materials, reusable components and internal toolingYou receive a license to use the deliverables for your internal business purposes
11) Confidentiality
Each party may receive confidential information from the other. Both parties agree to:Use confidential information only to perform under these TermsProtect it with reasonable careNot disclose it to third parties except service providers who need it and are bound by confidentialityThis does not apply to information that is public, independently developed or lawfully obtained.
12) Warranties and disclaimers
The Services are provided “as is” and “as available” to the maximum extent permitted by law.We do not warrant that:The Services will be uninterrupted or error-freeAI outputs will be accurate, complete or suitable for your purposeAny specific business outcome will be achievedYou are responsible for verifying outputs and ensuring compliance.
13) Limitation of liability
To the maximum extent permitted by law:Gloura will not be liable for indirect, incidental, special, consequential or punitive damagesGloura’s total liability for any claim related to the Services will not exceed the amount paid by you to Gloura for the Services in the 3 months preceding the event giving rise to the claim (or a different cap if stated in your order form)Some jurisdictions do not allow certain limitations so these may not apply to you.
14) Indemnification
You agree to indemnify and hold Gloura harmless from claims arising out of:Your use of the ServicesCustomer Data you provideYour violation of laws or third-party rightsYour content, marketing or outreach campaigns conducted through automations
15) Termination
You may stop using the Services at any time. We may suspend or terminate your access if:You breach these TermsWe must do so to comply with law or protect the ServicesOn termination:Your right to use the Services endsOutstanding fees remain payableWe may delete Customer Data after a reasonable period unless legally required to retain it
16) Changes to these Terms
We may update these Terms from time to time. If changes are material we will provide notice on the website or by email. Continued use of the Services after the effective date means you accept the updated Terms.
17) Governing law and venue (Germany)
These Terms are governed by the laws of the Federal Republic of Germany (excluding its conflict of law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG), where applicable).If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be Berlin, Germany.
If you are a consumer, mandatory consumer protection rules and statutory jurisdiction provisions apply and remain unaffected.
18) ContactQuestions about these Terms: info@gloura.io
January 6, 2026
These Terms of Service (“Terms”) govern your access to and use of gloura.io and the Services provided by Gloura (“Gloura”, “we”, “us”). By accessing or using the Services, you agree to these Terms.
This text is provided for general information and is not legal advice. Adapt it to your business model, pricing, trial terms and jurisdiction.
1) Definitions
“Services” means our website, AI consulting, automation services, AI agents, software tools, integrations and any related deliverables
“Customer” means the person or entity using the Services
“Customer Data” means data you or your users submit to the Services including leads, messages and content
2) Eligibility and authority
You must be legally able to enter into a contract. If you use the Services on behalf of a company, you confirm you have authority to bind that company to these Terms.
3) The Services
We provide AI consulting and implementation services which may include automation workflows, AI agents, websites, integrations, dashboards and related deliverables. The exact scope, timeline and pricing may be described in an order form, proposal, statement of work or invoice.We may update the Services from time to time and may add or remove features.
4) Accounts and access
If you create an account you agree to:
- Provide accurate informationKeep your login credentials secure
- Notify us promptly of unauthorized access
- You are responsible for activity that occurs under your account.
5) Customer responsibilities
You agree that you will:
- Use the Services in compliance with applicable laws and regulations
- Obtain all necessary rights, permissions and consents for Customer Data you provide or connect
- Ensure your use of call, SMS, email and messaging automations complies with marketing, telecom and privacy laws
- Not rely on the Services as professional advice (legal, medical, financial or other)
- You are responsible for reviewing outputs produced by AI and for decisions made based on those outputs.
6) Acceptable use
You must not:
- Use the Services for unlawful, harmful or abusive purposes
- Upload or transmit malware or attempt to disrupt the Services
- Attempt to access systems or data you are not authorized to access
- Reverse engineer, copy or exploit the Services except where permitted by law
- Use the Services to generate or distribute content that infringes intellectual property rights or violates privacy rights
- We may suspend or terminate access if we reasonably believe you violated these Terms.
7) Fees, billing and taxes
If you purchase paid Services you agree to pay the fees described in the applicable order form, invoice or agreement.
Unless stated otherwise:
- Fees are non-refundable
- Taxes (VAT or similar) may be added where required
- Late payments may result in suspension of Services
If you use a free trial, the trial scope and duration are defined in the offer you received. After the trial you may need to upgrade to continue using certain features.
8) Third-party services and integrations
The Services may integrate with third-party tools (CRMs, email providers, telephony, messaging platforms, analytics, payment processors). Your use of those third-party services is governed by their terms. Gloura is not responsible for third-party downtime, errors or policy changes.
9) Intellectual propertyOur IP:
Gloura and its licensors own the Services, software, templates and materials we provide including all intellectual property rights. You receive a limited, non-exclusive, non-transferable right to use the Services during your subscription or engagement.
Customer Data: You retain ownership of Customer Data. You grant Gloura permission to process Customer Data to provide the Services.
Feedback: If you provide suggestions or feedback you grant Gloura the right to use it without restriction or compensation.
10) Deliverables and client materials
If your engagement includes deliverables (websites, automations, custom agents, prompts, dashboards) the ownership and license terms should be defined in your proposal or statement of work.If not specified, default is:You own your brand assets and content you provideWe retain ownership of our pre-existing materials, reusable components and internal toolingYou receive a license to use the deliverables for your internal business purposes
11) Confidentiality
Each party may receive confidential information from the other. Both parties agree to:Use confidential information only to perform under these TermsProtect it with reasonable careNot disclose it to third parties except service providers who need it and are bound by confidentialityThis does not apply to information that is public, independently developed or lawfully obtained.
12) Warranties and disclaimers
The Services are provided “as is” and “as available” to the maximum extent permitted by law.We do not warrant that:The Services will be uninterrupted or error-freeAI outputs will be accurate, complete or suitable for your purposeAny specific business outcome will be achievedYou are responsible for verifying outputs and ensuring compliance.
13) Limitation of liability
To the maximum extent permitted by law:Gloura will not be liable for indirect, incidental, special, consequential or punitive damagesGloura’s total liability for any claim related to the Services will not exceed the amount paid by you to Gloura for the Services in the 3 months preceding the event giving rise to the claim (or a different cap if stated in your order form)Some jurisdictions do not allow certain limitations so these may not apply to you.
14) Indemnification
You agree to indemnify and hold Gloura harmless from claims arising out of:Your use of the ServicesCustomer Data you provideYour violation of laws or third-party rightsYour content, marketing or outreach campaigns conducted through automations
15) Termination
You may stop using the Services at any time. We may suspend or terminate your access if:You breach these TermsWe must do so to comply with law or protect the ServicesOn termination:Your right to use the Services endsOutstanding fees remain payableWe may delete Customer Data after a reasonable period unless legally required to retain it
16) Changes to these Terms
We may update these Terms from time to time. If changes are material we will provide notice on the website or by email. Continued use of the Services after the effective date means you accept the updated Terms.
17) Governing law and venue (Germany)
These Terms are governed by the laws of the Federal Republic of Germany (excluding its conflict of law rules and excluding the UN Convention on Contracts for the International Sale of Goods (CISG), where applicable).If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be Berlin, Germany.
If you are a consumer, mandatory consumer protection rules and statutory jurisdiction provisions apply and remain unaffected.
18) ContactQuestions about these Terms: info@gloura.io
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