Privacy Policy
Last updated:
January 6, 2026
This Privacy Policy explains how Gloura (“Gloura”, “we”, “us”) collects, uses and shares information when you visit gloura.io or use our products and services (the “Services”).
This text is provided for general information and is not legal advice. You should adapt it to your exact setup, vendors and jurisdiction.
1) Who we are (Controller)Data Controller: Gloura
Legal name: Gloura LLC
Address: Praterstraße 1, 1020 Wien
Email: info@gloura.io
Phone: +436765620919
2) What data we collect
We may collect the following categories of personal data:
A. Data you provide
- Contact details (name, email, phone number, company, role)
- Messages and content you send (contact forms, chat messages, emails, meeting notes)
- Billing details (billing address, invoice details).
- Payment card data is typically processed by our payment provider, not stored by us
- Account credentials (if you create an account).
B. Data collected automatically
- Device and log data (IP address, browser type, pages visited, timestamps, referring URLs, approximate location derived from IP)
- Cookies and similar technologies (see Cookies section)
C. Data processed when you use our AI and automation Services
Depending on the service you use, we may process:
- Customer communications (chat, email, voice call transcripts or summaries) if you choose to connect these channels
- CRM data you connect or upload (lead details, conversation history, tags, notes)
- Usage data (features used, actions taken by automations, system performance metrics)
- You should not submit sensitive personal data unless we explicitly agree in writing and appropriate safeguards are in place.
3) Why we use your data (Purposes)
We use personal data to:
- Provide, operate and improve the ServicesRespond to inquiries and schedule meetings or demos
- Onboard customers and deliver consulting, automation and AI agent implementations
- Process payments, invoices and manage subscriptions
- Secure the Services, prevent abuse and debug issues
- Send service notices, administrative messages and support communications
- Send marketing communications where permitted by law and based on your preferences
- Comply with legal obligations and enforce our agreements
4) Legal bases (EEA/UK GDPR)
If you are in the EEA, UK or Switzerland we rely on these legal bases where applicable:
- Contract: to provide the Services you request
- Legitimate interests: to operate, secure and improve our Services and communicate with business contacts
- Consent: for certain cookies, analytics and marketing where required
- Legal obligation: accounting, tax and compliance requirements
5) How we share your data
We may share personal data with:
- Service providers (processors) that help us run the Services (hosting, analytics, email delivery, customer support, CRM, payment processing, scheduling, communications, AI infrastructure)
- Professional advisers (legal, accounting) where necessary
- Authorities if required by law or to protect rights, safety and security
- Business transfers if we are involved in a merger, acquisition or asset saleWe do not sell your personal information.
6) International data transfers
Some service providers may process data outside your country. Where required we use safeguards such as:
- European Commission adequacy decisions or
- Standard Contractual Clauses (SCCs) and additional measures where appropriate
7) Data retention
We keep personal data only as long as needed for the purposes described above, including:
As long as you have an account or active business relationshipAs required for legal, tax and accounting obligationsAs needed to resolve disputes and enforce agreementsWhen data is no longer required we delete or anonymize it.
8) Security
We use administrative, technical and organizational measures designed to protect personal data. No system can be 100% secure. You are responsible for keeping your access credentials confidential and using strong passwords.
9) Your rights
Depending on your location, you may have rights to:
- Access your personal dataCorrect inaccurate data
- Delete data (where applicable)
- Restrict or object to processing
- Data portabilityWithdraw consent (where processing is based on consent)
10) Children
Our Services are not directed to children and we do not knowingly collect personal data from children.
11) Third-party links
Our website may contain links to third-party sites. Their privacy practices are governed by their own policies.
12) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date.
13) Contact
For privacy questions or requests contact: info@gloura.io
Last updated:
January 6, 2026
This Privacy Policy explains how Gloura (“Gloura”, “we”, “us”) collects, uses and shares information when you visit gloura.io or use our products and services (the “Services”).
This text is provided for general information and is not legal advice. You should adapt it to your exact setup, vendors and jurisdiction.
1) Who we are (Controller)Data Controller: Gloura
Legal name: Gloura LLC
Address: Praterstraße 1, 1020 Wien
Email: info@gloura.io
Phone: +436765620919
2) What data we collect
We may collect the following categories of personal data:
A. Data you provide
- Contact details (name, email, phone number, company, role)
- Messages and content you send (contact forms, chat messages, emails, meeting notes)
- Billing details (billing address, invoice details).
- Payment card data is typically processed by our payment provider, not stored by us
- Account credentials (if you create an account).
B. Data collected automatically
- Device and log data (IP address, browser type, pages visited, timestamps, referring URLs, approximate location derived from IP)
- Cookies and similar technologies (see Cookies section)
C. Data processed when you use our AI and automation Services
Depending on the service you use, we may process:
- Customer communications (chat, email, voice call transcripts or summaries) if you choose to connect these channels
- CRM data you connect or upload (lead details, conversation history, tags, notes)
- Usage data (features used, actions taken by automations, system performance metrics)
- You should not submit sensitive personal data unless we explicitly agree in writing and appropriate safeguards are in place.
3) Why we use your data (Purposes)
We use personal data to:
- Provide, operate and improve the ServicesRespond to inquiries and schedule meetings or demos
- Onboard customers and deliver consulting, automation and AI agent implementations
- Process payments, invoices and manage subscriptions
- Secure the Services, prevent abuse and debug issues
- Send service notices, administrative messages and support communications
- Send marketing communications where permitted by law and based on your preferences
- Comply with legal obligations and enforce our agreements
4) Legal bases (EEA/UK GDPR)
If you are in the EEA, UK or Switzerland we rely on these legal bases where applicable:
- Contract: to provide the Services you request
- Legitimate interests: to operate, secure and improve our Services and communicate with business contacts
- Consent: for certain cookies, analytics and marketing where required
- Legal obligation: accounting, tax and compliance requirements
5) How we share your data
We may share personal data with:
- Service providers (processors) that help us run the Services (hosting, analytics, email delivery, customer support, CRM, payment processing, scheduling, communications, AI infrastructure)
- Professional advisers (legal, accounting) where necessary
- Authorities if required by law or to protect rights, safety and security
- Business transfers if we are involved in a merger, acquisition or asset saleWe do not sell your personal information.
6) International data transfers
Some service providers may process data outside your country. Where required we use safeguards such as:
- European Commission adequacy decisions or
- Standard Contractual Clauses (SCCs) and additional measures where appropriate
7) Data retention
We keep personal data only as long as needed for the purposes described above, including:
As long as you have an account or active business relationshipAs required for legal, tax and accounting obligationsAs needed to resolve disputes and enforce agreementsWhen data is no longer required we delete or anonymize it.
8) Security
We use administrative, technical and organizational measures designed to protect personal data. No system can be 100% secure. You are responsible for keeping your access credentials confidential and using strong passwords.
9) Your rights
Depending on your location, you may have rights to:
- Access your personal dataCorrect inaccurate data
- Delete data (where applicable)
- Restrict or object to processing
- Data portabilityWithdraw consent (where processing is based on consent)
10) Children
Our Services are not directed to children and we do not knowingly collect personal data from children.
11) Third-party links
Our website may contain links to third-party sites. Their privacy practices are governed by their own policies.
12) Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date.
13) Contact
For privacy questions or requests contact: info@gloura.io
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